Recovery
Houston Commercial & Multifamily Storm Restoration
Emergency storm and water work for the building, not only the house.
Serving Houston since 1993
Insurance claim help
We help you with your insurance claim
Elite Restorations helps Houston homeowners, property managers, and building owners document storm and water damage and keep the repair moving. We are not public adjusters. We do not file claims for you, give legal advice, or promise that a claim will be approved or paid. Your insurer decides coverage. Check your policy.
The disasters we document most often
Flooding
Water that rises from the street, a bayou, or a reservoir is often a different policy from a homeowners or dwelling policy. We photograph where the water entered and how high it went. We do not rename rising water as a plumbing break.
Hurricanes
After a hurricane we help secure openings, photograph the roof and wet rooms, and write down the drying and repair scope. Hurricane season on the Gulf runs June 1 through November 30. Notice rules are in your policy. We do not invent a deadline.
Hail
Hail bruises roofs and can crack skylights and light fixtures. We photograph the roof and any interior wetting before a cover hides the opening, then help with a repair estimate. The carrier decides what is hail and what is wear.
Storms and wind
Straight-line wind and severe thunderstorms lift shingles, throw limbs, and drive rain into ceilings from Clear Lake to Katy and The Woodlands. We document the opening and the rooms underneath.
Tornadoes
A tornado can take a roof, a wall, or a run of windows. The first work is safety, then photos, then a tarp or board-up when it is safe to do that. We assist with the estimate and the repair record. We do not promise a payout.
What we actually do on the claim
- Photograph the damage, including wide shots and close shots, before cleanup when that is safe.
- Emergency mitigation to limit further damage: tarping a roof, boarding an opening, extracting water, and drying. Many policies expect you to limit further damage. That work is not a promise of reimbursement.
- Meet the adjuster on site when you want us there, and walk through what we saw of the building.
- Prepare a detailed repair estimate for the construction. The estimate is not the claim payment.
- Stay with the repair and share photos and notes with you so you can share them with the insurer.

The work
About Commercial & Multifamily Storm Restoration
Property managers, HOAs, and building owners can call (713) 909-0034 any time for an active storm or water emergency at an apartment community or a commercial building.
We tarp roofs when it is safe, board broken glass, extract water, dry what got wet, and repair what you hire. We are not public adjusters and we are not an insurer's preferred vendor.
What is included
- Emergency response for apartments and commercial buildings
- Roof tarping when the roof is safe to cover
- Board-up of glass and doors
- Water extraction and drying
- Repair estimates and photos by unit or suite
- A meeting with the adjuster on site when you want us there
Built for Houston
One building, many ceilings.
Garden apartments in the Energy Corridor and retail fronts in Westchase do not fail the same way. We list the wet units and the openings, then cover and dry those, not a guess about the whole property.
Family-owned in Houston since 1993. The office is 511 Crestwater Ct, Houston, TX 77082. Call or text (713) 909-0034.
01
Roofs
Low-slope commercial roofs pond under a loose tarp. We anchor for that or we wait until it is safe.
02
Stacks
A heater or a supply line on an upper floor can wet more than one ceiling. We check the stack.
03
Authorization
Tell us who can approve drywall and tarping before the scope grows in an occupied building.
In and around
Houston · Energy Corridor · Westchase · Alief · Katy · Sugar Land · Galleria Area · Memorial
How it goes
What to expect, step by step.
- 01
Take the building facts
Unit count or suite count, where water is showing, gate or roof access, and who can authorize the work. A house and a 40-unit building do not start the same way. Call (713) 909-0034 any time for an active storm or water emergency.
- 02
Make it safer
We do not put people on a commercial roof in lightning or in wind that makes it unsafe. Broken glass and a sagging ceiling are reasons to keep occupants out of that area.
- 03
Photograph by unit
Wide shots, close shots, and a note of which unit or suite is wet. Managers need a record they can hand to an owner and to an insurer. We take that set before covers and drywall hide it.
- 04
Stop more water
Tarp a roof opening when it is safe. Board a broken storefront or stairwell. Extract standing water. Those are mitigation steps. They are not a promise the policy will reimburse them.
- 05
Dry what got wet
Air movers and dehumidifiers on a Houston slab or a top-floor ceiling. We map moisture. We do not close a wall that is still wet because a tenant wants the paint back tonight.
- 06
Estimate the repair
A written scope for the roof, the openings, the drywall, and the flooring you hire. The estimate is construction. The claim payment is the carrier's decision. We are not public adjusters.
Who calls
Property managers, HOAs, and owners of the building.
This page is for the person responsible for a commercial building or an apartment community in Greater Houston, not for a kitchen remodel. You might manage a garden-style complex in the Energy Corridor, a mid-rise near Westchase, a small retail front on Richmond, or an HOA clubhouse. The work is emergency storm and water damage: openings, roofs, extraction, drying, and the repair that follows. Planned tenant improvements are a different conversation.
We have done house work in Houston since 1993, and the same family company takes the building calls. We are not a national mitigation brand and we do not claim a certification or a preferred-vendor agreement with any insurer. You hire us. The insurer decides the claim. If you need a crew that will also rebuild drywall and roofing after the dry-out, that is the point of keeping one team.
01
One number
Call (713) 909-0034 for an active emergency any time. Office hours for a scheduled walk are Monday through Saturday, 8:00 AM to 6:00 PM, at 511 Crestwater Ct, Houston, TX 77082.
02
Who can approve
Tell us if a board, an owner, or an on-site manager has to authorize tarping or drywall. We would rather know before we open a ceiling.
03
Houses too
The same company restores houses. The commercial page exists so a manager can see the building scope without reading a kitchen page.
Storms
Hurricanes, hail, wind, and the roof over many units.
Hurricane season runs June 1 through November 30. A Gulf storm can open a low-slope roof over a top-floor corridor and a pitched roof over a clubhouse on the same property. Hail finds the older cap sheet and the residential-style roofs on garden apartments from Katy to Pearland. Straight-line wind takes gutters, screens, and storefront glass. A tornado is less common and more violent. We treat each opening as its own fact: photograph it, cover it when safe, and list the units underneath.
Flat and low-slope roofs do not shed a loose tarp the way a house roof does. Water ponds. We anchor for that, or we say the roof is not safe to cover yet. Board-up is the wall and the glass. Tarping is the roof. A limb can require both. We link those services instead of pretending one word covers the building.
01
Top floors first
Water shows in the ceiling of the highest units and in stairwells. Lower units can still be dry. We do not dry a whole stack because one ceiling stained.
02
Access
Roof hatches, scissor lifts, and locked gates decide the hour we can start. Put that in the first call.
03
Tenants
We work around occupied units. We do not enter a unit without the access you arrange.
Water
Supply lines, water heaters, and water that came in at grade.
Apartment water losses are often a supply line, a water heater, a washing machine, or an overflow on an upper floor that comes through the ceiling below. Commercial losses add roof drains, a broken domestic line in a wall, and water that entered at the door during a street flood. Those are different causes. Rising water from a bayou or a reservoir release is often a flood policy, not the building's property policy. We will not rename it. Check the policies. We document where the water entered and how far it went.
Houston humidity and concrete slabs slow drying. A corridor that looks dry can still hold moisture in the gypsum and the insulation. We use meters, and where the building calls for it the same moisture mapping we use in houses, including thermal imaging when it will show a path the eye cannot. Extraction, air movers, and dehumidifiers stay until the readings support closing the wall. Then we repair drywall, flooring, and the finishes you hire. We do not promise a mold-free building. We dry what we can reach and we say what we could not open.
01
Sudden or gradual
A burst line and a slow leak behind a wall are different facts, and policies often treat them differently. We describe the evidence. We do not pick the coverage label.
02
Several units
The stack under a failed heater can be more than one ceiling. We list them. We do not assume the whole building is wet.
03
After a freeze
A hard freeze in Houston breaks attic lines and exterior walls more than it ices the roof. Apartment boiler rooms and exposed lines belong in that call.
Cost
Why a building price is not a house price.
There is no flat rate for a complex. The number follows how many openings, how much roof, how many units are wet, the height, and whether we can work while people live there. As a planning range, not a quote, boarding a ground-floor storefront opening often falls in the same band as a house board-up, a few hundred dollars to about $1,500 for a straightforward opening, and more for a glass line. Drying one apartment often plans in the low thousands to well above that if the water crossed floors. A roof tarp or a partial roof repair is its own number. We will not give you a building-wide figure from a phone description.
What we will do is separate mitigation from rebuild, and separate our invoice from the claim. Some policies pay for reasonable steps that limit further damage. Some delay, and some deny. We do not front a story about payment. A manager can call (713) 909-0034, text that number, or use the emergency form for a call back. None of those is a guaranteed arrival time in a citywide storm, when many roofs open at once.
01
Authorization
A clear scope beats a blank check. We stop and show you when the wet area is larger than the first call described.
02
After hours
Active storm and water emergencies are answered 24 hours. Scheduled estimates follow office hours.
03
One team
Tarp, board-up, dry-out, and the rebuild can stay here. You do not have to hire a second contractor to hang the drywall we opened.
Claims
Helping the building's claim without pretending to own it.
We help with photos, a unit-by-unit moisture note, emergency mitigation, a meeting with the adjuster on site, and a detailed repair estimate. We work with you through the repair. We are not public adjusters, we do not give legal advice, and we do not promise approval or a payout. Hurricane, hail, wind, tornado, and flood are different events, and a building may carry more than one policy. Check them. The photo log on this site is built for a house, room by room. A manager can still use the same habits: wide shot, close shot, date, location.
Elite Restorations is family-owned in Houston since 1993. The office is 511 Crestwater Ct, Houston, TX 77082. We serve Greater Houston, including the Energy Corridor, Westchase, Alief, Katy, Sugar Land, and the commercial streets between them. We do not use another company's logo, and we do not claim an affiliation. If you want the house version of this work, the water, roofing, tarp, and board-up pages are linked below the article.
01
Adjuster day
We can walk the roof and the wet units with the adjuster and stick to what we saw.
02
Estimate
The repair estimate is the construction scope. It is not a settlement figure.
03
Further damage
Covering an opening and drying a ceiling limit further damage. Whether the policy reimburses that is not our decision.
Questions
Good to know.
Who is this for?
Property managers, HOA boards, and owners of apartment communities and commercial buildings in Greater Houston. Homeowners can use the house pages for the same trades.
Do you answer after hours?
Yes for an active storm or water emergency. Call (713) 909-0034 any time. The office at 511 Crestwater Ct is open Monday through Saturday, 8:00 AM to 6:00 PM for scheduled visits.
Can you work while units are occupied?
Yes, with the access you arrange. We do not enter a unit on our own, and we do not dry a whole building because one ceiling is stained.
Will you promise the claim is covered?
No. We document, mitigate, estimate, and repair. Flood and wind may be different policies. Check them.
Can the same company rebuild?
Yes. Drywall, roofing, and related finishes can stay here after the structure is dry.
Do you respond to apartment communities and commercial buildings?
Yes. Property managers, HOAs, and building owners can call (713) 909-0034 any time for an active storm or water emergency. Scheduled visits are Monday through Saturday, 8:00 AM to 6:00 PM.
Are you a preferred vendor for insurance companies?
No. We work for the owner or the manager who hires us. We do not represent the insurer and we are not a public adjuster.
Can you tarp a low-slope roof and board up glass on the same building?
Yes, when both are damaged and it is safe. They are different tasks. We will say which openings we can secure on that visit.
How do you handle water in more than one unit?
We list the units that are wet, extract and dry those areas, and we do not assume the whole building is involved. You get photos tied to the locations.
Will you promise the claim will be paid?
No. We document, mitigate, estimate, and repair what you hire. Coverage, deductibles, and payment belong to the insurer. Check the policies, including whether flood is separate.
Can you rebuild after the dry-out?
Yes. Drywall, flooring, roofing, and related finishes can stay with this company. We close walls when the moisture readings support it.
Do you help with a flood claim the same way as a homeowners claim?
We help document what happened and we dry and repair what you hire us to do. Flooding from rising water is often a different policy from a homeowners or dwelling policy. Check your policy or ask your insurer which one applies. We will not tell you that a bayou flood is a sudden plumbing leak, and we do not promise payment.
Can you help after a hurricane?
Yes. Call (713) 909-0034 for an active opening or water inside a house, apartment building, or commercial property. We photograph the damage, tarp or board up when it is safe, and help with the drying and the repair estimate. We are not public adjusters. Your insurer decides the hurricane claim.
How do you help with a hail claim?
We inspect and photograph the roof and any interior water before a tarp covers the opening, then we can meet the adjuster on site and prepare a repair estimate. We do not decide whether the marks are hail or wear, and we do not promise the claim will be approved.
What about wind and severe storms?
We document lifted shingles, broken openings, and wet rooms, and we do emergency mitigation to limit further damage when it is safe. Working with the insurer through the repair means sharing photos and a clear scope. It does not mean we negotiate your settlement or give legal advice.
Can you help after a tornado?
When the area is safe to enter, we help with photos, temporary protection, water removal, and a repair estimate for homes, commercial buildings, and apartments. Coverage, deductibles, and payment are your insurer's decision. Check your policy.
Water coming in or a roof open?
Serving Houston since 1993. Call (713) 909-0034 if water is coming in or the roof is open.
