Not affiliated
Houston homeowners insured by Allstate.
Allstate insures a lot of Houston houses. That does not make us an Allstate contractor. If you hire Elite Restorations, we document the building and repair what you approve. Allstate decides the claim.
Houses, commercial buildings, and apartments
The same crew for a house, a complex, or a storefront.
Elite Restorations does emergency storm and water damage work for homes, commercial buildings, and apartment complexes across Greater Houston. Property managers, HOAs, and building owners can call (713) 909-0034 any time for an active emergency. The office at 511 Crestwater Ct is open Monday through Saturday, 8:00 AM to 6:00 PM for scheduled visits.
Commercial and multifamily storm restorationInsurance claim help
We help you with your insurance claim
Elite Restorations helps Houston homeowners, property managers, and building owners document storm and water damage and keep the repair moving. We are not public adjusters. We do not file claims for you, give legal advice, or promise that a claim will be approved or paid. Your insurer decides coverage. Check your policy.
The disasters we document most often
Flooding
Water that rises from the street, a bayou, or a reservoir is often a different policy from a homeowners or dwelling policy. We photograph where the water entered and how high it went. We do not rename rising water as a plumbing break.
Hurricanes
After a hurricane we help secure openings, photograph the roof and wet rooms, and write down the drying and repair scope. Hurricane season on the Gulf runs June 1 through November 30. Notice rules are in your policy. We do not invent a deadline.
Hail
Hail bruises roofs and can crack skylights and light fixtures. We photograph the roof and any interior wetting before a cover hides the opening, then help with a repair estimate. The carrier decides what is hail and what is wear.
Storms and wind
Straight-line wind and severe thunderstorms lift shingles, throw limbs, and drive rain into ceilings from Clear Lake to Katy and The Woodlands. We document the opening and the rooms underneath.
Tornadoes
A tornado can take a roof, a wall, or a run of windows. The first work is safety, then photos, then a tarp or board-up when it is safe to do that. We assist with the estimate and the repair record. We do not promise a payout.
What we actually do on the claim
- Photograph the damage, including wide shots and close shots, before cleanup when that is safe.
- Emergency mitigation to limit further damage: tarping a roof, boarding an opening, extracting water, and drying. Many policies expect you to limit further damage. That work is not a promise of reimbursement.
- Meet the adjuster on site when you want us there, and walk through what we saw of the building.
- Prepare a detailed repair estimate for the construction. The estimate is not the claim payment.
- Stay with the repair and share photos and notes with you so you can share them with the insurer.
Not affiliated
Your policy, your carrier, your choice of contractor.
Elite Restorations is not affiliated with, endorsed by, or a preferred vendor of Allstate. We do not represent Allstate, and we do not use their logo. We work with Houston homeowners, property managers, and building owners who are insured by Allstate and want help documenting water, storm, or roof damage. Coverage, deductibles, and payment are Allstate's decision under the policy. Check that policy. We are not public adjusters and we do not promise a claim will be approved or paid.
People reach Allstate in different ways: an agent, an app, a phone number on the policy. We do not tell you which door Allstate wants you to use. Ask them, and write down the answer next to the claim number. Our job starts when the building is wet or open, whether or not that call has already happened. Do both. Do not wait on paperwork while a ceiling fills.
The path
A careful version of how these claims tend to go.
Notice, then protection, then an inspection, then a repair that may or may not match the payment. That order is common across Texas homeowners claims. It is not an Allstate rule we are quoting. Your forms control the deadlines and the proof they want. We will not substitute a blog for the policy.
On the building, Houston losses we see beside Allstate claims are the usual ones: hail on asphalt roofs, wind at flashing, hurricane rain after a lifted ridge, a burst pipe after a freeze, a water heater in a garage, a dishwasher under a slab-floor kitchen, a toilet that overflowed into the hall. Each one gets photos and a cause written in plain words. We do not upgrade the cause to something that sounds more payable.
If an Allstate adjuster visits, we can walk the roof or the wet rooms with them when you ask us to. We explain the tarp, the dry-out, and the estimate. We stop at the construction. Depreciation, actual cash value, and replacement cost are policy words. We do not calculate them for you.
Documentation
What to keep before the house gets cleaned up.
Save the broken supply line if you can do it safely. Photograph the roof opening before the tarp. List rooms, not just 'the house was wet.' A claim file that starts after the dumpster is loaded is harder for you to explain. The photo log is free. Our photos of moisture and repairs can go in the same packet.
Temporary repairs that limit further damage are often expected. Whether Allstate pays the invoice is a separate question. We bill for the work you hire. We do not wait on a promise of reimbursement to cover an open roof when the weather is still coming and the roof is safe to walk.
Houston
From the office in 77082 to the coast and the suburbs.
We schedule from 511 Crestwater Ct. Hail and wind calls come from Katy, Cypress, and The Woodlands. Coastal wind calls come from Clear Lake and Galveston. Slab leaks and appliance failures show up in Westchase, Alief, Bellaire, and Memorial the same as anywhere else. Apartment and commercial Allstate policies, when that is what the owner carries, get the same documentation habits and a unit list.
Family-owned since 1993. Call or text (713) 909-0034. Active storm and water emergencies any time. Office hours Monday through Saturday, 8:00 AM to 6:00 PM. We are not Allstate.
On site
The work, labeled separately from the Allstate payment.
Tarping, board-up, extraction, and drying are mitigation. Roofing, drywall, and floors are the repair. We write them as construction scopes with the rooms named. An Allstate payment, if one comes, is a different document. We do not blend them into a single 'claim total' and we do not collect the claim in our name. You hire us. Allstate decides what it owes under the policy you have.
Houston slabs keep water in the concrete after a dishwasher, a toilet, or a supply line looks cleaned up. We meter that. Hail roofs get looked at on every slope, not from the driveway. If you are comparing our estimate to an Allstate figure, we will explain the construction. We will not coach you on how to argue it. Call or text (713) 909-0034 for an active leak or an open roof. Family-owned since 1993 at 511 Crestwater Ct. The carrier name on the policy does not change how a slab dries. Apartment and commercial losses get the same photos, with a unit or suite list instead of a single hallway. We answer (713) 909-0034 any time when water is still coming in. Scheduled visits are Monday through Saturday, 8:00 AM to 6:00 PM.
Questions
Do I have to use an Allstate contractor?
We are not an Allstate contractor. Whether your policy says anything about who may repair the house is a question for Allstate and the policy. We will not pretend a sentence is there.
Can you start drying before Allstate inspects?
If the building is wet, drying should not wait. We photograph first. Ask Allstate what they want to see before anything is thrown away.
Will you argue the Allstate estimate?
No. We can explain our repair scope. We do not negotiate the claim or act as public adjusters.
What losses do you document?
Roof and storm openings, hail, wind, and indoor water from pipes and appliances. Flood from rising water is identified as flood, not renamed.
Are you a Allstate preferred vendor or partner?
No. We are not affiliated with Allstate. If you hire us, you hire Elite Restorations. Allstate decides the claim.
Do you promise the claim will be paid?
No. We help with photos, emergency mitigation, a repair estimate, and a meeting with the adjuster if you want us there. Allstate decides coverage and payment. Check your policy.
Is a flood the same as a homeowners claim?
Often no. Rising water from a street, bayou, or reservoir is frequently a different policy from wind, hail, or a sudden plumbing break. We will not rename one as the other. Ask your insurer which contract applies.
Can you help after a hurricane, hail, wind, or tornado?
Yes. We document the damage, tarp or board up when it is safe, dry what got wet, and estimate the repair. We assist. We do not file the Allstate claim for you or give legal advice.
What should I photograph?
Wide shots of each room, close shots of the source, and belongings before they are thrown away. The photo log on this site is a room-by-room way to do that. It does not create coverage.
Will you meet the adjuster?
Yes, if you want us on site. We walk through what we saw of the building. We do not negotiate the dollar figure.
Do you work on apartments and commercial buildings too?
Yes. Homes, apartment communities, and commercial buildings in Greater Houston. Call (713) 909-0034 any time for an active storm or water emergency.
Damage in a Allstate household?
Call (713) 909-0034 or text us. We help document and repair. Allstate decides the claim. We are not Allstate.