Not affiliated
Houston homeowners insured by Nationwide.
Nationwide policyholders choose their own repair company. Elite Restorations is one option in Houston. We are not Nationwide, and we do not borrow their name.
Houses, commercial buildings, and apartments
The same crew for a house, a complex, or a storefront.
Elite Restorations does emergency storm and water damage work for homes, commercial buildings, and apartment complexes across Greater Houston. Property managers, HOAs, and building owners can call (713) 909-0034 any time for an active emergency. The office at 511 Crestwater Ct is open Monday through Saturday, 8:00 AM to 6:00 PM for scheduled visits.
Commercial and multifamily storm restorationInsurance claim help
We help you with your insurance claim
Elite Restorations helps Houston homeowners, property managers, and building owners document storm and water damage and keep the repair moving. We are not public adjusters. We do not file claims for you, give legal advice, or promise that a claim will be approved or paid. Your insurer decides coverage. Check your policy.
The disasters we document most often
Flooding
Water that rises from the street, a bayou, or a reservoir is often a different policy from a homeowners or dwelling policy. We photograph where the water entered and how high it went. We do not rename rising water as a plumbing break.
Hurricanes
After a hurricane we help secure openings, photograph the roof and wet rooms, and write down the drying and repair scope. Hurricane season on the Gulf runs June 1 through November 30. Notice rules are in your policy. We do not invent a deadline.
Hail
Hail bruises roofs and can crack skylights and light fixtures. We photograph the roof and any interior wetting before a cover hides the opening, then help with a repair estimate. The carrier decides what is hail and what is wear.
Storms and wind
Straight-line wind and severe thunderstorms lift shingles, throw limbs, and drive rain into ceilings from Clear Lake to Katy and The Woodlands. We document the opening and the rooms underneath.
Tornadoes
A tornado can take a roof, a wall, or a run of windows. The first work is safety, then photos, then a tarp or board-up when it is safe to do that. We assist with the estimate and the repair record. We do not promise a payout.
What we actually do on the claim
- Photograph the damage, including wide shots and close shots, before cleanup when that is safe.
- Emergency mitigation to limit further damage: tarping a roof, boarding an opening, extracting water, and drying. Many policies expect you to limit further damage. That work is not a promise of reimbursement.
- Meet the adjuster on site when you want us there, and walk through what we saw of the building.
- Prepare a detailed repair estimate for the construction. The estimate is not the claim payment.
- Stay with the repair and share photos and notes with you so you can share them with the insurer.
Not affiliated
No shared brand, no shared authority.
Elite Restorations is not affiliated with, endorsed by, or a preferred vendor of Nationwide. We do not represent Nationwide, and we do not use their logo. We work with Houston homeowners, property managers, and building owners who are insured by Nationwide and want help documenting water, storm, or roof damage. Coverage, deductibles, and payment are Nationwide's decision under the policy. Check that policy. We are not public adjusters and we do not promise a claim will be approved or paid.
We will not use Nationwide's advertising language or imply the company sent us. If an agent recommended you call a contractor, that is the agent's suggestion, not a partnership. You can hire us or not. Nationwide still decides the claim.
The path
A Houston loss beside a Nationwide policy.
Give Nationwide notice the way they ask. We do not know that script, and we will not fake it. Keep the claim number. Protect the house the same day if water is entering: tarp, board-up, shut a main, extract.
The building facts are local. Slab foundations in Houston, Westchase, Alief, and Katy. Hail on roofs in the northern and western suburbs. Coastal wind toward Galveston and Clear Lake. Hurricane season from June 1 through November 30. Indoor water from heaters, dishwashers, toilets, and freeze-broken pipes any month a failure happens. We document those without upgrading them.
An adjuster may schedule a visit days later. Drying should not wait that long. We photograph so the visit still has evidence. We attend the visit if you want. We do not argue the Nationwide figure.
Documentation
Your photos, our readings, their decision.
Take photos before cleanup. Keep damaged materials they told you to save. Our meters and repair photos are additional. Together they are a record. They are not an approval.
Sudden pipe breaks and long-term leaks are different histories. Flood and wind are different policies more often than not. Check what Nationwide actually issued to you. We will describe the water. We will not pick the form number.
Houston
Family company, carrier left off the truck.
Elite Restorations has been family-owned at 511 Crestwater Ct, Houston, TX 77082 since 1993. Call or text (713) 909-0034. We answer active storm and water emergencies any time, for houses, apartments, and commercial buildings. Scheduled visits are Monday through Saturday, 8:00 AM to 6:00 PM.
We are not Nationwide. A page with their name on our site is a guide for our customers, not a badge.
On site
Repair scopes written in rooms, not slogans.
We name the rooms, the roof slopes, and the cause we can see. A tarp is temporary. A roof replacement is a different price, often planning in a wide range that we only turn into a bid after we see the deck. Drying is its own scope. None of those numbers are a Nationwide settlement.
Call (713) 909-0034 if you are staring at an open ceiling. Text photos if that is easier. We will tell you what not to do before we arrive, including staying off the roof.
After the call
The visit, without a Nationwide script.
We show up as Elite Restorations. If an agent suggested a contractor, that suggestion is not a dispatch from us and it is not a partnership. On the property we look at the cause: a roof opening, hail, a broken window, a pipe, a heater, a dishwasher, a toilet. We photograph it, protect what is safe to protect, and dry what the water reached. Apartment stacks get a list of wet ceilings, not a blanket 'whole building' story. Commercial restrooms and break rooms are in scope when that is the leak.
Cost stays approximate until we see it. A walkable tarp often plans from a few hundred dollars to about $2,000. Drying one room often plans in the low thousands. A full roof is a different range, often $12,000 to $24,000 for many asphalt houses, and only a bid after the deck is seen. Those are planning ranges, not quotes, and they are not your Nationwide deductible. We will not guess that deductible.
Greater Houston from the 77082 office, family-owned since 1993. Call (713) 909-0034 any time for water that is still moving. A Tuesday estimate is Monday through Saturday, 8:00 AM to 6:00 PM. Text us either way. If Nationwide has already sent an adjuster, we can still walk the same rooms and explain what we dried. If they have not, the photos from today are what you will wish you had. Either way we stay the contractor, not the carrier, and we do not put their name on our estimate. A Nationwide policyholder in a Houston slab house gets the same moisture map as any other customer: where the water went, not a story written to match a form. Westchase, Alief, Katy, and Sugar Land slabs all hold water the same way. The neighborhood does not pick the coverage. Nationwide does not either, from our side of the work. We describe the water. They decide the policy. Call (713) 909-0034 if the ceiling is still dripping. A property manager with a Nationwide building policy uses that same number and should have the unit list ready before we arrive, including which ceilings are already wet. We will not guess which doors to open.
Questions
Did Nationwide send you?
No. If you found this page, you found our site. We are not a Nationwide vendor or partner.
Can my agent require a specific contractor?
Ask Nationwide and read the policy. We will not claim the policy says something it may not say. You can still ask us to look at the building.
Do you know Nationwide claim time limits?
No. They are in the policy or in Nationwide's answer when you ask. We will not invent one.
Can you start without a claim number?
Yes, if you hire us to stop damage. Get the claim number for your file as soon as Nationwide opens it. We do not open it.
Are you a Nationwide partner?
No. We are not affiliated with Nationwide. You hire Elite Restorations. Nationwide decides the claim.
Do you promise payment?
No. Photos, mitigation, an estimate, and an adjuster meeting if you want us there. Nationwide decides coverage. Check your policy.
Flood versus a homeowners claim?
Rising water is often a different policy from wind, hail, or a sudden pipe break. We do not rename one as the other. Ask your insurer.
Hurricanes, hail, wind, tornadoes?
We document them, protect the building when it is safe, dry it, and estimate repairs. We do not file the Nationwide claim or give legal advice.
What photos help?
Wide shots, close shots, the source, and belongings before cleanup. The photo log on this site is free. It does not create coverage.
Will you meet the adjuster?
Yes, if you ask. We explain the building. We do not negotiate the settlement.
Apartments and commercial buildings?
Yes. Call (713) 909-0034 any time for an active storm or water emergency at a house, an apartment community, or a commercial building.
Damage in a Nationwide household?
Call (713) 909-0034 or text us. We help document and repair. Nationwide decides the claim. We are not Nationwide.