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Elite Restorations

Not affiliated

Houston homeowners insured by Progressive.

A lot of Houston drivers know Progressive from car insurance. A house claim is not an auto claim. If your homeowners or dwelling policy is with Progressive, this page is about the building. We are not Progressive.

Houses, commercial buildings, and apartments

The same crew for a house, a complex, or a storefront.

Elite Restorations does emergency storm and water damage work for homes, commercial buildings, and apartment complexes across Greater Houston. Property managers, HOAs, and building owners can call (713) 909-0034 any time for an active emergency. The office at 511 Crestwater Ct is open Monday through Saturday, 8:00 AM to 6:00 PM for scheduled visits.

Commercial and multifamily storm restoration

Insurance claim help

We help you with your insurance claim

Elite Restorations helps Houston homeowners, property managers, and building owners document storm and water damage and keep the repair moving. We are not public adjusters. We do not file claims for you, give legal advice, or promise that a claim will be approved or paid. Your insurer decides coverage. Check your policy.

The disasters we document most often

  • Flooding

    Water that rises from the street, a bayou, or a reservoir is often a different policy from a homeowners or dwelling policy. We photograph where the water entered and how high it went. We do not rename rising water as a plumbing break.

  • Hurricanes

    After a hurricane we help secure openings, photograph the roof and wet rooms, and write down the drying and repair scope. Hurricane season on the Gulf runs June 1 through November 30. Notice rules are in your policy. We do not invent a deadline.

  • Hail

    Hail bruises roofs and can crack skylights and light fixtures. We photograph the roof and any interior wetting before a cover hides the opening, then help with a repair estimate. The carrier decides what is hail and what is wear.

  • Storms and wind

    Straight-line wind and severe thunderstorms lift shingles, throw limbs, and drive rain into ceilings from Clear Lake to Katy and The Woodlands. We document the opening and the rooms underneath.

  • Tornadoes

    A tornado can take a roof, a wall, or a run of windows. The first work is safety, then photos, then a tarp or board-up when it is safe to do that. We assist with the estimate and the repair record. We do not promise a payout.

What we actually do on the claim

  • Photograph the damage, including wide shots and close shots, before cleanup when that is safe.
  • Emergency mitigation to limit further damage: tarping a roof, boarding an opening, extracting water, and drying. Many policies expect you to limit further damage. That work is not a promise of reimbursement.
  • Meet the adjuster on site when you want us there, and walk through what we saw of the building.
  • Prepare a detailed repair estimate for the construction. The estimate is not the claim payment.
  • Stay with the repair and share photos and notes with you so you can share them with the insurer.

Not affiliated

Do not mix the car policy with the house.

Elite Restorations is not affiliated with, endorsed by, or a preferred vendor of Progressive. We do not represent Progressive, and we do not use their logo. We work with Houston homeowners, property managers, and building owners who are insured by Progressive and want help documenting water, storm, or roof damage. Coverage, deductibles, and payment are Progressive's decision under the policy. Check that policy. We are not public adjusters and we do not promise a claim will be approved or paid.

We will not run a roof or a water loss through an auto claim, and we will not guess which Progressive company issued the homeowners policy. The declarations page says. Ask Progressive how they want notice on the property policy. Call (713) 909-0034 for the wet building. Those are different phone calls on purpose.

The path

Property notice, then the Houston building.

People sometimes call the number they use after a fender bender. If the damage is a roof, a pipe, or a flood, ask Progressive for the property-claim path and write down that claim number. We do not know their menu, and we will not invent it. We also will not tell you a car deductible applies to a roof.

The building work is familiar. Tarp a storm opening. Board a broken window. Dry a slab after a burst pipe, a water heater, a dishwasher, or a toilet. Hurricane season is June 1 through November 30. Hail and wind mark roofs across Greater Houston. A freeze is rarer and usually a plumbing event. Flooding from the street may be neither the auto policy nor the homeowners policy. Check whether you have flood coverage at all.

If a Progressive adjuster inspects the house, we can attend at your request and explain the construction. We do not negotiate. We do not represent Progressive. The estimate is what the repair costs. The payment is their decision.

Documentation

Photos of the house, not the bumper.

Photograph rooms, the roof from the ground, and the source of water. The photo log is built for a house. Use it. Keep damaged plumbing parts. Do not send only a picture of a car and expect it to explain a ceiling.

Our drying and repair photos can be shared with the property claim. They are not an authorization. Limiting further damage is often expected. Reimbursement is not guaranteed. We bill the person who hires us.

Houston

Houses and buildings, from 77082.

We are family-owned at 511 Crestwater Ct, Houston, TX 77082 since 1993. We dry and rebuild houses, apartments, and commercial buildings across Houston, Katy, Sugar Land, The Woodlands, Clear Lake, and the neighborhoods beside the office. A Progressive homeowners policy does not change the slab or the humidity.

Call or text (713) 909-0034 any time for an active water or storm emergency. Office hours Monday through Saturday, 8:00 AM to 6:00 PM. We are not Progressive, and this is not an auto-repair page.

On site

Keep the property claim in its own file.

We label roof, interior water, and temporary protection as separate scopes so nobody confuses them with a vehicle repair. If both a car and a house were hit in the same storm, they are still two claims. We only do the building.

Call (713) 909-0034 with the address and whether water is still entering. We will not ask for a VIN. We will ask if the roof is open and if anyone is standing in water near power.

After the call

Only the building, even if Progressive is the name on both cards.

If the same storm hit the car and the house, the car stays with whoever repairs cars. We look at the roof, the windows, and the wet rooms. Bring the property policy's claim number when you have it. Do not hand us an auto claim number and expect it to explain a ceiling. We will not call Progressive to sort that out for you. We will tell you to ask them which file is the house.

The Houston work is ordinary for us and specific to the address. Slab houses in Alief and Westchase hold water in the concrete. Two-story houses in Katy and The Woodlands drop an upstairs leak into a downstairs ceiling. Coastal wind toward Clear Lake opens flashing. Hail marks the west slope. A freeze, when it comes, is the attic line. We write the one that happened. Homes, apartments, and commercial buildings can all be on a Progressive property policy. The policy form is yours to confirm.

Office: 511 Crestwater Ct, Houston, TX 77082. Family-owned since 1993. Call or text (713) 909-0034. Emergencies any time. We are not Progressive, and nothing on this page is an offer from them. Bring questions about deductibles to Progressive. Bring the open ceiling, the wet slab, and the broken window to us. We can tarp, board up, dry, and rebuild. We cannot turn a property loss into an auto claim, and we will not try. If both were damaged, keep two photo sets so the house file stays about the house. Progressive can explain the auto file. We will explain the wet room, the tarp, and the repair, and nothing about a vehicle. That split keeps the Progressive property file readable. A house in Houston and a car in the driveway are not one repair, even after the same storm.

Questions

Is this an auto claim?

No. This page is for a house, apartment, or commercial building insured by Progressive. A damaged car is a different policy and a different shop.

Which Progressive company writes the home policy?

We do not guess. Your declarations page names the company. We are not affiliated with any of them.

Can I use my auto deductible on the roof?

We have no idea, and we will not say yes. Ask Progressive and read the property policy.

Do you repair cars and houses?

Houses and buildings. Not vehicles. Call (713) 909-0034 for storm or water damage to a property.

Are you a Progressive partner?

No. We are not affiliated with Progressive. You hire Elite Restorations. Progressive decides the claim.

Do you promise payment?

No. Photos, mitigation, an estimate, and an adjuster meeting if you want us there. Progressive decides coverage. Check your policy.

Flood versus a homeowners claim?

Rising water is often a different policy from wind, hail, or a sudden pipe break. We do not rename one as the other. Ask your insurer.

Hurricanes, hail, wind, tornadoes?

We document them, protect the building when it is safe, dry it, and estimate repairs. We do not file the Progressive claim or give legal advice.

What photos help?

Wide shots, close shots, the source, and belongings before cleanup. The photo log on this site is free. It does not create coverage.

Will you meet the adjuster?

Yes, if you ask. We explain the building. We do not negotiate the settlement.

Apartments and commercial buildings?

Yes. Call (713) 909-0034 any time for an active storm or water emergency at a house, an apartment community, or a commercial building.

Damage in a Progressive household?

Call (713) 909-0034 or text us. We help document and repair. Progressive decides the claim. We are not Progressive.

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