Houston homeowners insured by Travelers.

Elite Restorations is not affiliated with, endorsed by, or a preferred vendor of Travelers. We do not represent Travelers, and we do not use their logo. We work with Houston homeowners, property managers, and building owners who are insured by Travelers and want help documenting water, storm, or roof damage. Coverage, deductibles, and payment are Travelers's decision under the policy. Check that policy. We are not public adjusters and we do not promise a claim will be approved or paid.

A homeowner and a commercial certificate are different documents. Tell us which you think you have, and then confirm it with Travelers. We will not treat a shop policy and a house policy as the same claim just because the roof leaked.

Notice to the carrier, protection of the property, an inspection, and a repair. That is the ordinary Texas path. Travelers may ask for notice in a specific way. Ask them. Keep the claim number. We do not file it and we do not quote their internal timelines.

On site in Houston we tarp storm openings, board broken glass, and dry water from roofs, pipes, heaters, dishwashers, and toilets. Slabs hold moisture. Hurricane season runs June 1 through November 30. Hail is a spring and summer problem inland. A freeze is occasional and brutal on attic lines. We write the cause we can see.

Commercial and apartment losses need a list of suites or units and a person who can approve openings. We can meet a Travelers adjuster on site. We explain the building. We do not negotiate the loss.

Your file is the claim number, the photos you took, and what Travelers told you to save. Our file is moisture, tear-out, and the repair estimate. You may attach ours to yours. We do not merge them into a demand.

The photo log is the simplest room-by-room packet. Use it the day of the loss. It does not create coverage and it does not replace notice to Travelers.

We work from 511 Crestwater Ct across Houston, the Energy Corridor, Katy, Sugar Land, Clear Lake, and The Woodlands. Family-owned since 1993. A Travelers-insured house and a Travelers-insured storefront can both call (713) 909-0034. The scopes will not look the same, and we will not force them to.

Text the same number. Active emergencies any time. Office hours Monday through Saturday, 8:00 AM to 6:00 PM. We are not Travelers.

The estimate prices repairs: roofing, drywall, floors, a tarp, a board-up, drying. It does not price 'what Travelers should owe.' If a commercial loss and a house loss are both open after the same storm, they get separate notes. Floodwater gets called floodwater.

Call (713) 909-0034 if the building is open or wet. We will say whether we can be on the roof safely. We will not promise a Travelers outcome.

Travelers may insure the house you live in or a building you own. We ask which, because a leasing office and a kitchen are not documented the same way. A house file names rooms. A building file names suites or units, the roof access, and who can approve drywall while people are still inside. Both get photos before cleanup. Neither gets our name printed as if Travelers sent us.

Houston weather still drives the work. Wind and hail on asphalt, hurricane rain through flashing from June through November, a freeze that splits an attic line, a water heater that empties onto a garage slab. We say which of those we see. We do not fold a maintenance leak into a storm story because a storm happened to pass the same month. The slab-moisture problem is real here: concrete holds water after the puddle is gone, and we meter it before we rebuild.

Family-owned since 1993 at 511 Crestwater Ct. Call or text (713) 909-0034. If you only need the habit of photographing a loss, use the photo log. Hiring us is separate, and Travelers' decision is separate again. On a two-story house the leak often shows downstairs. On a garden apartment it shows in the top-floor ceiling and sometimes the corridor. We list those places. We do not price a whole community from one stain, and we do not promise the policy will treat wind, hail, a burst pipe, and rising water as one event. If Travelers wants the damaged pipe or a piece of shingle saved, follow their instruction. We will not invent a holding period, and we will not throw the evidence away to make the room look finished. If the ceiling below an upstairs bath is stained, that ceiling is part of the visit until a meter says it is dry. Travelers does not get a different meter. The address does. A Clear Lake wind opening and a Katy hail roof are written as the roofs they are. The notes stay that specific on that roof.