Not affiliated
Houston homeowners insured by USAA.
USAA members in Houston are often away from the house: a deployment, a training cycle, a parent holding the keys. The building still needs photos and drying. We are not USAA, and we are not a USAA vendor.
Houses, commercial buildings, and apartments
The same crew for a house, a complex, or a storefront.
Elite Restorations does emergency storm and water damage work for homes, commercial buildings, and apartment complexes across Greater Houston. Property managers, HOAs, and building owners can call (713) 909-0034 any time for an active emergency. The office at 511 Crestwater Ct is open Monday through Saturday, 8:00 AM to 6:00 PM for scheduled visits.
Commercial and multifamily storm restorationInsurance claim help
We help you with your insurance claim
Elite Restorations helps Houston homeowners, property managers, and building owners document storm and water damage and keep the repair moving. We are not public adjusters. We do not file claims for you, give legal advice, or promise that a claim will be approved or paid. Your insurer decides coverage. Check your policy.
The disasters we document most often
Flooding
Water that rises from the street, a bayou, or a reservoir is often a different policy from a homeowners or dwelling policy. We photograph where the water entered and how high it went. We do not rename rising water as a plumbing break.
Hurricanes
After a hurricane we help secure openings, photograph the roof and wet rooms, and write down the drying and repair scope. Hurricane season on the Gulf runs June 1 through November 30. Notice rules are in your policy. We do not invent a deadline.
Hail
Hail bruises roofs and can crack skylights and light fixtures. We photograph the roof and any interior wetting before a cover hides the opening, then help with a repair estimate. The carrier decides what is hail and what is wear.
Storms and wind
Straight-line wind and severe thunderstorms lift shingles, throw limbs, and drive rain into ceilings from Clear Lake to Katy and The Woodlands. We document the opening and the rooms underneath.
Tornadoes
A tornado can take a roof, a wall, or a run of windows. The first work is safety, then photos, then a tarp or board-up when it is safe to do that. We assist with the estimate and the repair record. We do not promise a payout.
What we actually do on the claim
- Photograph the damage, including wide shots and close shots, before cleanup when that is safe.
- Emergency mitigation to limit further damage: tarping a roof, boarding an opening, extracting water, and drying. Many policies expect you to limit further damage. That work is not a promise of reimbursement.
- Meet the adjuster on site when you want us there, and walk through what we saw of the building.
- Prepare a detailed repair estimate for the construction. The estimate is not the claim payment.
- Stay with the repair and share photos and notes with you so you can share them with the insurer.
Not affiliated
A membership insurer is still not our partner.
Elite Restorations is not affiliated with, endorsed by, or a preferred vendor of USAA. We do not represent USAA, and we do not use their logo. We work with Houston homeowners, property managers, and building owners who are insured by USAA and want help documenting water, storm, or roof damage. Coverage, deductibles, and payment are USAA's decision under the policy. Check that policy. We are not public adjusters and we do not promise a claim will be approved or paid.
USAA membership is generally tied to the military community. That is public, and it matters on a loss because the person on the policy may not be the person standing in the wet room. A spouse, a parent, or a property manager may be the one who calls us. We still need the claim number from whoever opens it with USAA, and we still will not speak for USAA.
The path
Notice, photos, and a house that may be empty.
If the member is not in Houston, the first useful thing is a clear record: which rooms, where the water entered, whether the roof is open, and whether anyone has shut the main. We can photograph that set and send the facts to the person who has to talk to USAA. We do not log into a member account and we do not file the claim.
The Houston building problems are the same ones we see on other policies. Hurricane season runs June through November. Hail bruises roofs in the suburbs. A freeze splits attic lines on slabs. A water heater in a garage, a dishwasher supply, or a toilet overflow does not wait for someone to fly home. Mitigation limits further damage. USAA decides what, if anything, it reimburses.
When an adjuster visits, we can meet them if the person responsible for the house asks us to. We walk the damage we saw. We do not negotiate a member's settlement and we do not give legal advice. The repair estimate names the construction. It is not a USAA payment.
Documentation
A log someone else can understand.
Empty houses get cleaned up by well-meaning relatives who throw wet carpet away before anyone photographs it. If you are the person on site, use the photo log before the dumpster. Label rooms. Note the date you noticed the loss. Keep the failed fitting if it is safe to keep.
Our notes say what was wet, what was dried, and what was rebuilt. You may share them with USAA. They are not a coverage letter. Flood and wind remain different stories. Check the policies the member actually has, including any flood contract. We will not assume a military family has one or the other.
Houston
The house in Houston while the member is not.
We work across Greater Houston from 511 Crestwater Ct, including bases of daily life in Katy, Spring, Clear Lake, and the neighborhoods closer to the office in Westchase and Alief. Apartment communities and houses are both common. Call (713) 909-0034 any time for an active leak or an open roof. Tell us who can authorize the work if the member is not local.
Family-owned since 1993. Text the same number. Office hours Monday through Saturday, 8:00 AM to 6:00 PM for a visit that is not an emergency. We are not USAA.
On site
A record the member can read from somewhere else.
When the member is not in the house, the value of the visit is a plain record: photos before a tarp goes on, unit or room names, moisture notes, and a repair estimate that says what will be rebuilt. We can text or email that set to the person who holds the USAA policy. We still do not submit it to USAA ourselves unless you are standing there and you hand it over. The photo log is a tool the person on site can fill out the same day.
Drying does not wait on a flight home. Wet drywall on a Houston slab gets worse in the humidity. We start mitigation when someone with authority hires us, and we keep the member's insurer out of our company name. Call (713) 909-0034 any time for an active water or storm emergency. We are not USAA, and we do not ask for a membership number to roll a truck. The office at 511 Crestwater Ct is open Monday through Saturday, 8:00 AM to 6:00 PM when the visit can wait. Family-owned since 1993. Text the same number if a call is hard from where you are. A gate code and a unit number belong in the first message if the loss is an apartment.
Questions
Can you talk to USAA for the member?
We can explain the building to an adjuster on site if you want us there. We do not file the claim, access a USAA account, or speak as the member.
The member is deployed. Can we still start?
If someone with authority hires us, yes. We need to know who can approve drying and repairs. We photograph so the member can see the loss from somewhere else.
Do you know USAA deductibles?
No. We will not guess. The member or the policy has that answer.
Are military families your only USAA customers?
We help the household that calls about a USAA-insured property. We do not screen membership and we do not claim a special status with USAA.
Are you a USAA preferred vendor or partner?
No. We are not affiliated with USAA. If you hire us, you hire Elite Restorations. USAA decides the claim.
Do you promise the claim will be paid?
No. We help with photos, emergency mitigation, a repair estimate, and a meeting with the adjuster if you want us there. USAA decides coverage and payment. Check your policy.
Is a flood the same as a homeowners claim?
Often no. Rising water from a street, bayou, or reservoir is frequently a different policy from wind, hail, or a sudden plumbing break. We will not rename one as the other. Ask your insurer which contract applies.
Can you help after a hurricane, hail, wind, or tornado?
Yes. We document the damage, tarp or board up when it is safe, dry what got wet, and estimate the repair. We assist. We do not file the USAA claim for you or give legal advice.
What should I photograph?
Wide shots of each room, close shots of the source, and belongings before they are thrown away. The photo log on this site is a room-by-room way to do that. It does not create coverage.
Will you meet the adjuster?
Yes, if you want us on site. We walk through what we saw of the building. We do not negotiate the dollar figure.
Do you work on apartments and commercial buildings too?
Yes. Homes, apartment communities, and commercial buildings in Greater Houston. Call (713) 909-0034 any time for an active storm or water emergency.
Damage in a USAA household?
Call (713) 909-0034 or text us. We help document and repair. USAA decides the claim. We are not USAA.